PROGRAMS

Our annual research programs include corporate advisory, investment management, equity brokerage, institutional banking, financial markets and real estate.

Key Areas of Enquiry

marketsize

Market Size /
Dynamics

marketposition

Market
Positioning

servicequality

Service
Quality

cross-sell

Product
Cross-Sell

Research content is designed in collaboration with clients and ensures we capture all critical information for meaningful and accurate bench-marking on market positioning, service, cross-sell — and intelligence on broader market trends.

Please select one of our annual programs from those listed on the left for more detailed information.

Investment Management

Fund Executives

In-depth reviews with fund executives at over 100 of the largest wholesale funds in Australia, primarily superannuation funds. Managers are evaluated on key success factors: investment skills, performance, client service, marketing effectiveness and brand strength. Asset allocation trends, mandate demand, manager hiring expectations, use of internal teams and emerging trends are examined.

About two-thirds of fund executives permit full disclosure of their feedback to senior executives of their investment managers, providing valuable tactical feedback on strength of relationships.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding robust analysis consistent metrics and interactive dashboard, clients can:

  • compare client numbers and performance in each asset class
  • systematically monitor client service and relationship strength
  • assess marketing impact and share of mind to further refine marketing strategies
  • stay abreast of emerging market trends

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Investment Management

Asset Consultants and Research Houses

Detailed reviews with consultants and researchers at each of the key consulting firms and research houses in Australia. Investment managers are bench-marked against all managers reviewed in each asset class across key success factors, including investment skills, performance, service — and assessed for inclusion in short lists.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis, consistent metrics, clients can:

  • assess cut-through of each strategy with key intermediaries, including via bespoke questions
  • benchmark service: capability, transparency and commitment to ‘client’ service
  • track the competition in each asset class — and by strategy
  • review marketing impact in the context of short lists

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Investment Management

Implemented Consulting

In-depth interviews with about 50 funds that have outsourced the investment decisions for their superannuation scheme to an implemented consultant. This is a client satisfaction style research program as most funds use only one implemented consultant — and generally review the relationship every three years.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis and consistent metrics, clients can:

  • compare client numbers and perceptions of research and investment expertise
  • benchmark client service and relationship strength
  • assess marketing impact and share of mind to further refine marketing strategies
  • identify Net Promoter Score trends and compare with the peer group

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Institutional Equity Markets

Australian Equity Investors – Australian Shares

Each year Peter Lee Associates conducts in-depth reviews with about 150 institutional investors (portfolio managers, traders and analysts) about their major equity brokers — across key success factors for sector research, research sales, sales trading, execution, relationship management and back-office.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis, consistent metrics and interactive dashboard, clients can:

  • strengthen account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • effectively coordinate activity across research, research sales and sales trading
  • assess progress on strategic business initiatives
  • stay abreast of emerging market trends

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Institutional Equity Markets

Asian Equity Investors – Australian Shares

Peter Lee Associates conducts in-depth reviews with about 75 hedge fund and long only institutions about their equity brokers on Australian shares — across critical success factors for sector research, research sales, sales trading, execution and relationship management.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis, consistent metrics and interactive dashboard, clients can:

  • strengthen account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • effectively coordinate activity across research, research sales and sales trading
  • assess progress on strategic business initiatives
  • stay abreast of emerging market trends

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Investment Banking

Mergers and Acquisitions (M&A)

Annual face-to-face reviews with Chief Executives and other Senior Executives at 150 to 200 companies form the basis of our review of relationship management and service in M&A. Bankers are evaluated across key success factors such as industry expertise, ideas, client knowledge and board credibility. The research captures the competitive situation of all major integrated investment banks and niche advisory firms.

About two-thirds of senior business executives permit full disclosure of their feedback to the heads of business at their investment banks, providing valuable tactical feedback on the bank — and the competitive landscape.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis, consistent metrics and interactive dashboard, clients can:

  • optimise account coverage models
  • systematically monitor strength of relationship
  • consistently measure performance across industry sectors
  • assess progress on strategic business initiatives
  • review new business efforts

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Investment Banking

Equity Capital Markets (ECM)

Annual face-to-face reviews with Chief Financial Officers and other Senior Executives at 150 to 200 companies form the basis of our review of relationship management and service in ECM. Bankers are evaluated across key success factors such as product knowledge, capital management ideas, distribution. The research captures the competitive situation of all major integrated investment banks.

About two-thirds of senior business executives permit full disclosure of their feedback to the heads of business at their investment banks, providing valuable tactical feedback on the bank — and the competitive landscape.

Our consulting — and recommendations — based on the research is independent and objective. With our deep market understanding, robust analysis, consistent metrics and interactive dashboard, clients can:

  • optimise account coverage models
  • systematically monitor strength of relationship
  • consistently measure performance across industry sectors
  • assess progress on strategic business initiatives
  • review new business efforts

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Investment Banking

Private Equity

Annual face-to-face reviews with 15 key Private Equity firms form the basis of our review of relationship management and service on Private Equity. Bankers are evaluated across key success factors such as product knowledge, capital management ideas, distribution. The research captures the competitive situation of all major integrated investment banks.

Our consulting — and recommendations — based on the research is independent and objective. With our knowledge of these markets, robust analysis and consistent metrics, clients can:

  • systematically monitor strength of relationship
  • assess progress on strategic business initiatives
  • review new business efforts

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

Large Corporate & Institutional Banking

Relationship Banking (Australia and New Zealand)

In-depth interviews — predominately at CFO/Group Treasurer level — with the largest and most sophisticated corporates across Australia and New Zealand. The interviews cover all key aspects of their banking relationships, including feedback on broader market positioning, service and cross-sell across 12 product groups.

Our comprehensive coverage of the key corporates — combined with our deep market understanding — allows our clients to:

  • effectively measure and manage account coverage processes and practices
  • systematically monitor strength of relationships by industry sectors, location, etc
  • track competitor activity and strengths and weaknesses
  • quantify relationship tiering and its impact
  • measure cross-sell performance
  • assess progress on strategic business initiatives
  • identify and scope new opportunities

In 2016, we conducted interviews with 561 of the largest corporates and financial institutions in Australia — and 142 in New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Large Corporate & Institutional Banking

Transactional Banking and Trade (Australia and New Zealand)

Alongside our relationship banking research is our specialised review of the increasingly complex and technology driven world of transactional banking and cash management.

Our research reflects this complexity and our interviews cover all key aspects of the transactional banking relationship, including feedback on:

  • the product specialist team
  • operations, fee reporting and day-to-day service
  • electronic platforms
  • cross-sell performance across 15 different payables and receivables products
  • market positioning and service in trade services and supply chain financing
  • innovation and product development
  • marketing activity and effectiveness

In 2016, we conducted interviews with 571 of the largest corporates and financial institutions in Australia — and 160 in New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Large Corporate & Institutional Banking

Debt Capital Markets

In-depth interviews with Australia’s largest corporates, banks and other financial institutions about their debt issuance activity. This program has recently been extended to include the AUD issuance programs of offshore financial institutions.

This study captures the market positioning and key competitive strengths and weaknesses of the major banks across a range of important relationship and service factors.

Our research covers both the domestic and offshore markets, and includes activity across the following debt securities:

  • Corporate Bonds/MTNs
  • Asset Backed/Mortgage Backed Securities
  • Hybrid Securities
  • USD MTNs — Both 144A and Reg D (Private Placement)
  • Euro/Sterling/Yen/NZD/Eurobond MTNs
  • Domestic and Offshore Commercial Paper

In 2016 we conducted interviews with 154 issuers.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Financial Markets

Foreign Exchange (Corporates) — Australia and New Zealand

In-depth interviews with the most active users of foreign exchange amongst corporates in Australia and New Zealand. The interviews cover all key aspects of the service proposition, including desk coverage, value-add, pricing, research and back office — as well as market positioning, share and platform usage.

Our comprehensive coverage of the major foreign exchange users — combined with our deep market understanding — allows our clients to:

  • optimise account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • quantify volume coverage and share of wallet
  • consistently measure performance across businesses
  • assess progress on strategic business initiatives
  • identify and scope business opportunities

In 2016, we conducted interviews with around 200 foreign exchange users in Australia — and 70 in New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Financial Markets

Foreign Exchange (Financial Institutions) — Australia and New Zealand

In-depth interviews with the most active users of foreign exchange amongst financial institutions (mainly fund managers and non-price-maker banks) in Australia and New Zealand. The interviews cover all key aspects of the service proposition, including desk coverage, value-add, pricing, research and back office — as well as market positioning, share and platform usage.

Our comprehensive coverage of all the major foreign exchange users — combined with our deep market understanding — allow our clients to:

  • optimise account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • quantify volume coverage and share of wallet
  • consistently measure performance across businesses
  • assess progress on strategic business initiatives
  • identify and scope business opportunities

In 2016, we conducted interviews with 70 of the largest financial institutions in Australia — and 18 in New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Financial Markets

Interest Rate Derivatives (Corporates) — Australia and New Zealand

In-depth interviews with the most active users of interest rate derivatives (including cross-currency swaps) amongst corporates in Australia and New Zealand. The interviews cover all key aspects of the service proposition, including desk coverage, value-add, pricing, research and back office — as well as market positioning and share.

Our comprehensive coverage of all the major interest rate derivatives users — combined with our deep market understanding — allow our clients to:

  • optimise account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • quantify volume coverage and share of wallet
  • consistently measure performance across businesses
  • assess progress on strategic business initiatives
  • identify and scope business opportunities

In 2016, we conducted interviews with 150 corporates in Australia — and 53 in New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Financial Markets

Commodity Derivatives (Corporates) — Australia and New Zealand

As part of our foreign exchange and interest rate derivatives research, we also provide summary information (volumes, market penetration) across the full range of commodity derivatives used by corporates across Australia and New Zealand.

In 2016, we collected information on commodity derivatives users in Australia and New Zealand.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Financial Markets

Debt Securities Investors (Fixed Income)

In-depth interviews with the portfolio managers and traders across the major institutional fixed income investors in the Australia market. The interviews cover all key aspects of the service proposition, including desk coverage, value-add, pricing, liquidity/market making and research — as well as market positioning and share.

Our comprehensive coverage of all the major foreign exchange users — combined with our deep market understanding — allow our clients to:

  • optimise account coverage models
  • systematically monitor strength of relationships
  • track the competition
  • quantify volume coverage and share of wallet
  • consistently measure performance across businesses
  • assess progress on strategic business initiatives
  • identify and scope business opportunities

The research covers all of the most used securities in the market, including:

  • Commonwealth Treasury Bonds/Semi-Government Bonds
  • Interest Rate Swaps
  • CPI Linked Securities
  • Supranational Securities
  • Investment Grade Corporate Bonds/FRNs (including Covered Bonds)
  • Asset Backed Bonds/FRNs
  • Credit Derivatives
  • Structured/Subordinated/High Yield/Hybrid Securities
  • Short Dated Securities (Bills/CP)

In 2016, we conducted interviews with 55 institutional investors in Australia.

For more information about this program contact:

Cameron Peter – cameron.peter@plas.com.au

Ngoc Crisafulli – ngoc.crisafulli@plas.com.au

Bespoke Research

We undertake regular bespoke research for clients across different market segments, including investment managers, statutory financial institutions and real estate firms and including offshore interviews.

Successful bespoke research requires a robust methodology, a good mix of tightly framed closed-ended questions and open-ended comments providing texture and context — and the ability to deliver in within the agreed time-frame.

Our consultants have combined market research experience of over 30 years in developing programs, designing questions, analysing feedback and consulting with senior executives on the findings and opportunities for their business.

For more information about this program contact:

Sandhya Chand – sandhya.chand@plas.com.au

Cameron Peter – cameron.peter@plas.com.au

Peter Wade – peter.wade@plas.com.au

Real Estate Services

Interviews with approximately 175 senior executives at 100 companies, including investment managers. In-depth review of real estate firms across key success factors in capital transactions, leasing, valuations, property management and workplace solutions, such as account manager capability, overall service, advice, innovative marketing and client confidentiality. The research captures the competitive situation of all major integrated and specialist real estate firms.

Over 50% of senior business executives permit full disclosure of their feedback to the heads of business at their real estate firm, providing valuable tactical feedback.

Our consulting — and recommendations — based on the research is independent and objective. With our robust analysis, consistent metrics and interactive dashboard, clients can:

  • systematically monitor strength of relationship
  • consistently measure performance across all business lines and by segment
  • track the competition
  • review new business efforts, including via the Net Promoter Score

For more information about this contact:

Sandhya Chand – sandhya.chand@plas.com.au

Ryan Till – ryan.till@plas.com.au

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